Journal d'ergonomie
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Call Centre Employee’s Perception of Mental Games as Cognitive Ergonomic Break Strategy to Enhance Mental Well- Being

Silvia Ahmed

Mental games play a pivotal role in stimulating the mind and mental well-being of an individual. The role of game playing in workplace has recently been studied. Since research on mental activity at the workplace is scant; this study investigates the perceptions of call centre workers on whether mental game playing in breaks leads to better mental well-being at work. Employees concluded that introducing mental games as a work break strategy can make the workplace happier.